https://csedpodcast.org/tags/shao-heng-ko/Recent content in Shao-Heng Ko on CS-Ed Podcast Home PageHugo -- gohugo.ioen-USMon, 03 Nov 2025 00:00:00 +0000https://csedpodcast.org/blog/s4e13_help_seeking/Mon, 03 Nov 2025 00:00:00 +0000https://csedpodcast.org/blog/s4e13_help_seeking/Episode Summary All students seek help, but what is academic help-seeking actually? In this episode, we are joined by Shao-Heng Ko, Ph.D. candidate at Duke University and our host’s advisee, to talk about all things student help-seeking. Shao-Heng explains help-seeking as a metacognitive process and introduces a framework for understanding the many ways students look for help—from classmates and discussion forums to office hours and generative AI. We discuss what students value most (spoiler: timeliness), how instructors can audit their own help ecosystems, and how different student groups navigate these resources.